PROJECT SUCCESS SUBSCRIPTION & CUSTOMER LIFE CYCLE
Lightbend Project Success Subscription
We are on this journey together and your success is our top priority. That’s why the Lightbend Reactive Platform annual subscription program includes Developer Support for timely resolution of development issues, access to engineering experts for unlimited Developer Assist, the commercial Enterprise Suite of advanced operational capabilities and world-class Production Support with defined SLAs.
These key elements of the Lightbend Project Success Subscription mitigate your risk and ensures the successful launch and operation of your project by delivering amazing service and ongoing value throughout the entire lifecycle—from prototype to production.
Lightbend Developer Support
Whether you’re just getting started with Lightbend’s technology or you’re in the middle of a critical project, Lightbend Developer Support provides timely resolutions for all your development issues and keeps your development team humming.
Guaranteed response times. With a guaranteed response time, Lightbend Developer Support offers predictability on top of world-class support, so your teams are always productive.
Lightbend Developer Assist
Unlike other vendors that focus solely on break-fix support, Lightbend Developer Assist provides deep, personal interactions with our engineers and project committers to accelerate team learning and project success. No call centers. No redirects. No nonsense.
Direct access to experts. Because we don’t barricade our experts behind layers of escalation, your team receives direct access to the creators and committers of our amazing technology. The more advanced your team becomes, the more value they will likely find engaging with our experts.
Early development insight. It’s never too early to get advice about the optimal way to build your application. Rather than waiting for a blocker to arise, your team has unlimited access to explore how-to’s, what-if’s and best practice tips with our experts. By making smarter, faster, development decisions upfront, you can save a ton of time down the line.
Ongoing knowledge transfer. A single blocker can bring the momentum of your development to a screeching halt as your team scours public forums for insight and resolution. With Developer Assist you have the peace of mind knowing an extra set of eyes that is intimately familiar with the technology is available to provide the most reliable answer. Rather than terse responses, our experts take the time to provide the detailed context your team needs to keep learning and growing and most importantly, succeed with your project.
Lightbend Enterprise Suite
Building a distributed system is one thing. Managing it is quite another. The Lightbend Project Success Subscription includes an annual license for our commercial Enterprise Suite of advanced operational capabilities so you can manage your distributed systems with confidence.
Operational capabilities. Enterprise Suite includes operational capabilities that extend functionality beyond what’s available in the open source projects to manage, monitor, secure and optimize a production-ready platform, ready to meet your mission-critical needs. Learn more about the Enterprise Suite’s operational capabilities here.
Advanced tooling for development. To accelerate development and simplify DevOps, the Enterprise Suite also includes a growing list of advanced tooling options, such as a sandbox for developers, an automated configuration checker, and a CD service integrated with Bintray.
Lightbend Production Support
Lightbend provides timely resolutions to runtime issues through our support channels under a defined Service Level Agreement (SLA), ensuring runtime stability.
Guaranteed response times. Mitigating your risk with rapid resolutions to runtime issues is a top priority. You can choose either business hours or 24x7 support, whichever is best for your business.
Long-term support. An extended two-year support period for older versions of our projects includes backports of fixes to ensure the stability of your distributed systems.
Certified builds. To simplify development and mitigate risk in deployment we offer certified and validated integrations between our core projects–Lagom, Play Framework, Akka, and Scala—plus any additional components distributed in the Lightbend Reactive Platform.
Warranties and Indemnification
For businesses that want extra assurance, Lightbend provides a commercial license agreement in lieu of open source terms. The included comprehensive warranty and indemnification can significantly reduce risk by protecting your company against IP claims and other unforeseen liabilities.
In this market, attracting top talent is paramount for most businesses. To help you build your dream team, we post your job openings on our website and then regularly tweet or promote during webinars to amplify your reach.
Knowing that our mission-critical applications are supported by a world-class team at Lightbend gives us peace of mind.Fidel Pérez
Manager of Web Applications Architecture
Norwegian Cruise Line
Embedded Lightbend Engineer
If your enterprise is an existing Lightbend Reactive Platform Subscriber looking to accelerate adoption, this add-on subscription is worth exploring.
Providing high connectivity between your team and the Lightbend Engineering team, an embedded engineer helps you accelerate adoption of the Lightbend Reactive Platform. At the same time, by liaising directly with your team and Lightbend’s Support team, an Embedded Lightbend Engineer drives speedy issue resolutions and accelerates your team’s productivity.
Proof of Concept/Proof of Value
If your enterprise is just beginning to explore the benefits of modernizing with Lightbend Reactive Platform, this 3-month subscription includes a focused professional services engagement to help you validate the value.
Together, we co-create your business case for adoption, engineer a feasibility solution against the trickiest aspect of your modernization initiative, and provide your developers with direct access to expert advice throughout the entire process.